Who is eligible to participate?
Residential or business customers located in the Community’s governmental boundaries may participate. PIPP customers and those enrolled in real time pricing, Power Smart Pricing, space electric heat rate, or those already served by an alternative supplier may not be eligible.

How do I enroll?
Enrollment is automatic. Unless you “opt-out” of the program, all eligible DP&L and Vectren/Dominion customer accounts within the boundaries will be enrolled in the program. You will receive a “switch” letter from your utility, confirming your enrollment.

What if I am with another supplier and want to join the Program?
If you wish to join the Aggregation Program, you should check the terms and conditions of the contract with your current retail electric or natural gas supplier for any restrictions (early termination fees) and then contact the Community’s selected supplier(s).

Will I be allowed to join the program after the initial enrollment period?
The agreement between your Community and the selected supplier(s) will stipulate the same supply rates, terms and conditions for eligible residents who wish to join the Aggregation Program after the initial enrollment period. This would include residents who move into the Community, who were with another supplier and would like to join the Aggregation Program, or those who initially opted-out and want to join at a later date.

What are the Rates and Terms for my community?
Rates and Terms will become available for every community upon the passing of the referendum and selecting of an alternative electricity and natural gas supplier.

When will I see the Community Choice Aggregation rate on my bill?
It will take approximately 6 months between the election and when participants will begin seeing their new, Community-wide bulk rates appear on their electric and natural gas bills. For a November, election, residents would begin to see their new rates in mid to late spring.

How long does the Aggregation Program last?
The term of the program is negotiated in the bidding process between the municipality or county and the supplier. Ohio aggregation programs currently allow for a range from one year to three years in length.

What if utility default rate decreases?
If at any time during the term of the agreement your local utility’s default rate falls lower than the selected supplier’s price, you will have the option to return to the utility without penalty.

What happens when the Community’s Aggregation Contract Term expires?
At the end of your Community’s initial Aggregation Rate and term, your Community leaders will rebid the term and price on behalf of the residents, or return residents to DP&L and Vectren/Dominion, if a lower rate cannot be secured.  You will be notified of the outcome by your Community leaders and/or supplier(s) for the new term..

Who will bill me for electricity? Will I get two bills?
You will continue to receive one monthly bill from your utility. The bill will include charges for electricity supplied by the selected retail energy supplier, as well as the delivery service charges from your local utility.

Who is responsible for the delivery of power to my home or business?
DP&L and Vectren/Dominion will continue to deliver your electricity/natural gas and will be responsible for maintaining the system that delivers energy into your home. As your energy delivery company, they will continue to respond around-the-clock to outages, service calls and emergencies regardless of your supplier.

Who do I call to report a power outage or problems with my electric or gas service?
You will continue to call your local utility for power outages, problems with your service or questions regarding your monthly bill.

Can I still have my payment automatically deducted from my checking account?
Yes, how you pay your bill will not change.

Can I stay on budget or level billing?
Yes, the Rules of Operation and Governance requires that all suppliers bidding on the aggregate load offer a budget or level billing option to customers participating in the Aggregation Program.

What does “opt-out” mean?
“Opt-out” means that Community leaders are operating under the assumption that its residents want to participate in the Community Choice Aggregation Program, but you can decide not to participate. You can opt-out by returning the out-out form you receive from the Community’s selected supplier(s), or through the call center using the phone number provided on this form. If you opt-out, you will not be enrolled as an electricity or natural gas customer with the Community’s selected supplier(s) and will continue to be served by your current supplier(s). You will also NOT receive the Community’s competitively-priced electricity and natural gas rate. Regardless, ALL residents will continue to have the electricity and natural gas distributed by the local Utility (DP&L and Vectren/Dominion)

What happens if I do not send in the opt-out form?
If you are eligible to participate in the Program do not opt-out prior to expiration of the deadline (to be announced when the Community selects a supplier for the Aggregation Program), you will be included in the Community’s Electricity and Natural Gas Aggregation Program and receive competitively priced electricity and natural gas from the Community’s selected supplier(s). However, you will retain the option to terminate your participation in the program at any time without incurring any fees or penalties.

What if I decide to opt-out after the opt-out deadlines have passed?
There is no penalty for early termination. You may refer to your Terms and Conditions for additional information.